Warranty Policy

Warranty Policy

TSC Auto ID Technology Co., Ltd. warrants to the Customers that under normal use and service, the following products and parts purchased hereunder shall be free from defects in material and workmanship for the following periods from the date of invoice to the Customer or, if the Customer is not able to provide the proof of invoice, then the date of shipment from TSC Auto ID Technology Co., Ltd.

Products Warranty Period
Label printer
Printer (excluding print head, platen roller, cutter, peeler, internal rewinder 24 months
Print head (shipped with printer and spare part) 12 months or 1 million inches whichever comes first
Platen roller (shipped with printer) 12 months or 2 million inches whichever comes first
Automatic cutter (shipped with printer and spare part) 12 months
Peeler module (shipped with printer and spare part) 12 months or 2 million inches whichever comes first
Internal rewinder (shipped with printer and spare part) 12 months or 12 million inches whichever comes first
RFID (shipped with printer and spare part) 12 months
Wi-Fi, Bluetooth, Parallel, GPIO (shipped with printer and spare part) 12 months
ODV-1D & ODV-2D (shipped with printer and spare part) 12 months
SV100/SV200 Verifiers 12 months
Keyboard KP-200 Plus 12 months
Battery 12 months
Spare parts 3 months
Options 12 months
Internal rewinder option 12 months or 12 million inches whichever comes first
Care label cutter 12 months or 400,000 cuts whichever comes first
Color label printer
Printer (excluding print head, cutter) 12 months2
Print head3 12 months or 100 km4 whichever comes first2
Automatic cutter 12 months2
Consumables (ink tank, maintenance cartridge, manual cutter blade) No warranty
Spare parts No warranty

 

Extended Warranty Program

You can purchase the Extended Warranty that adds up to three years to your printer's original coverage within 30 days of your initial barcode printer purchase. During the extended warranty period, TSC Printronix Auto ID will keep your critical printing applications running without interruption. The warranty period commences on the date of original purchase by the buyer (end user), other than for purposes of resale.

The Extended Warranty Program lets you select a coverage period of up to three years include or exclude the consumable parts e.g. print head and platen roller.

The Extended Warranty Program offers the following features:

  • Quick Response Time
  • Preventative Maintenance
  • A Broad Choice of Contract Duration Options
  • Ease of Purchase and Registration

For more information, please download.


New thermal printhead spare part warranty period: 12 months takes effect from June 15, 2020.

The terms above may differ based upon different geographic regions/countries.

1Except for the linerless cutter, all TSC regular/heavy duty/care label cutters DO NOT cut on media with glue. For more details, please refer to the cutter specification in the User's manual

2The warranty period started from the date of invoice to the end customer. In case the invoice is not available, the warranty period starts from the date of shipment from the factory.

3Print head warranty coverage:

  1. Nonfunctional nozzles 4 nozzles/ print head is acceptable. 
  2. Shall recover to 4 single missing dots/ print head by cleaning when more than 4 single missing dots appear.
  3. The warranty does not cover; (a) Defects or damage resulting from use of products other than in the normal customary manner; (b) Defects or damage from misused, accident , improper operation, improper storage or improper maintenance (c) Damage caused by the use of incompatible consumables or non-TSC inks.

4100 km: Equals to 1.3 million 4"*3" labels printing.