Warranty Policy
TSC Auto ID Technology Co., Ltd. warrants to the Customers that under normal use and service, the following products and parts purchased hereunder shall be free from defects in material and workmanship for the following periods from the date of invoice to the Customer or, if the Customer is not able to provide the proof of invoice, then the date of shipment from TSC Auto ID Technology Co., Ltd.
| Products | Warranty Period |
|---|---|
| Label printer | |
| Printer - Mobile, Industrial and Print Engine (excluding print head, platen roller, cutter, peeler, battery and options, internal rewinder, and care label cutter) | 24 months |
| Printer - Desktop (excluding print head, platen roller, cutter, peeler, options and care label cutter) | 36 months |
| Print head (shipped with printer and spare part) | 12 months or 1 million inches whichever comes first |
| Platen roller (shipped with printer) | 12 months or 2 million inches whichever comes first |
| Automatic cutter (shipped with printer and spare part) | 12 months |
| Peeler module (shipped with printer and spare part) | 12 months or 2 million inches whichever comes first |
| Internal rewinder (shipped with printer and spare part) | 12 months or 12 million inches whichever comes first |
| RFID (shipped with printer and spare part) | 12 months |
| Wi-Fi, Bluetooth, Parallel, GPIO (shipped with printer and spare part) | 12 months |
| ODV-1D & ODV-2D (shipped with printer and spare part) | 12 months |
| SV100/SV200 Verifiers | 12 months |
| Keyboard KP-200 Plus | 12 months |
| Battery (shipped with printer and spare part) | 12 months |
| Spare parts | 3 months |
| Options (shipped with printer and spare part) | 12 months |
| Internal rewinder option (shipped with printer and spare part) | 12 months or 12 million inches whichever comes first |
| Care label cutter (shipped with printer and spare part) | 12 months or 400,000 cuts whichever comes first |
| Color label printer | |
| Printer (excluding print head, cutter) | 12 months2 |
| Print head3 | 12 months or 100 km4 whichever comes first2 |
| Automatic cutter | 12 months2 |
| Consumables (ink tank, maintenance cartridge, manual cutter blade) | No warranty |
| Spare parts | No warranty |
Extended Warranty Program
You can purchase the Extended Warranty that adds up to three years to your printer's original coverage within 30 days of your initial barcode printer purchase. During the extended warranty period, TSC Printronix Auto ID will keep your critical printing applications running without interruption. The warranty period commences on the date of original purchase by the buyer (end user), other than for purposes of resale.
The Extended Warranty Program lets you select a coverage period of up to three years include or exclude the consumable parts e.g. print head and platen roller.
The Extended Warranty Program offers the following features:
- Quick Response Time
- Preventative Maintenance
- A Broad Choice of Contract Duration Options
- Ease of Purchase and Registration
For more information, please download.
New thermal printhead spare part warranty period: 12 months takes effect from June 15, 2020.
The terms above may differ based upon different geographic regions/countries.
1Except for the linerless cutter, all TSC regular/heavy duty/care label cutters DO NOT cut on media with glue. For more details, please refer to the cutter specification in the User's manual
2The warranty period started from the date of invoice to the end customer. In case the invoice is not available, the warranty period starts from the date of shipment from the factory.
3Print head warranty coverage:
- Nonfunctional nozzles 4 nozzles/ print head is acceptable.
- Shall recover to 4 single missing dots/ print head by cleaning when more than 4 single missing dots appear.
- The warranty does not cover; (a) Defects or damage resulting from use of products other than in the normal customary manner; (b) Defects or damage from misused, accident , improper operation, improper storage or improper maintenance (c) Damage caused by the use of incompatible consumables or non-TSC inks.
4100 km: Equals to 1.3 million 4"*3" labels printing.