Service Programs
Global Service Program with a Local Touch
Keep Your Operation Running at Peak Performance without Breaking Your Budget
TSC Printronix Auto ID’s Global Service Program enables users to protect their investments and ensures barcode printers are always in working condition. In this program two types of service are provided: On-Site Service and Return Parts to Depot. The Service Program is an extension, or enhancement, of the original factory warranty. With the same coverage, you can choose to extend the service based on the standard factory warranty with different time frame to protect your printers for more years. To have a top-to-bottom, inside-out preventative care of your investments, Comprehensive Warranty is the best choice.
One Program, Flexible Options
Our Global Service Program provides a set of pre-determined, fixed cost services and support throughout the years to keep printer in proper working condition by planning and budgeting all the service needs. We offer a full line-up contract duration of up to five years to enhance the protection. We recommend to choose and purchase the right service at the time the printer is purchased. This way, you can enjoy the selected service at value price.
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Warranty Coverage
Below provides a quick glimpse about the the coverage that each contract type covers.
| Coverage | Symptoms | Standard / Extended Warranty | Comprehensive Warranty |
|---|---|---|---|
| Mainboard/Electronics Parts | Failure | V | V |
| Wi-Fi/ Bluetooth Module | Failure | V | V |
| Mechanical Parts | Broken/Cracked | V | V |
| Chassis | Broken/Cracked | - | V |
| Keypad | Failure/Broken | V | V |
| Missing | - | V | |
| Print Head | Normal Wear | ※1 | V |
| Physical and/or Accidental Damage2 | - | V | |
| Platen Roller | Normal Wear | ※1 | V |
| Physical and/or Accidental Damage2 | - | V | |
| LCD Display | Failure | V | V |
| Appearance Broken and/or Cracked | - | V | |
| Battery | Failure/Capacity Attenuation | ※1 | ※3 |
| Accessories | Failure/Broken | ※1 | ※1 |
Exclusion:
The warranty coverage has the following exceptions:
- Parts that have been misused, altered, neglected, handled carelessly, or used for purposes other than those for which they were manufactured.
- Damage resulting from accident, acts of nature (lightning), fire or damage resulting from unauthorised service.
- Modified or unauthorised parts.
- Any defects in a printer to the extent that these are due to the use of defective or inappropriate supplies with the printer or any defect or error in any unauthorised software used on, or in association with, the printer.
- Printer failures caused by water intrusion or component failures caused by excessive humidity within the printer.
- Accessories, options (field installable kit), batteries.
- If you have any inquiries regarding Comprehensive Warranty coverage, please contact your local sales representative.
Restriction:
- Follow the limited factory warranty of each model.
1 Follow the factory warranty applied to all models.
2 If the number of TPH/Platen Roller/Chassis replacements during the comprehensive contract term is excessive, an audit will be conducted to determine the reasons and apply the corresponding corrective action.
3 Available in North America, only for selected mobile printers.
Service Offerings At-a-Glance
| Service Type | Factory Warranty | On-Site Service | Return Parts to Depot | |
|---|---|---|---|---|
| Contract Type | Included Free | Standard | Extended1 | Comprehensive1 & 2 |
| Buy With Printer3 | 2Y | 1Y 3Y | 3Y 5Y | |
| Turnaround Time4 | 10~12 Business Days | Next Business Day | 7~10 Business Days | |
| Technical Phone Support5 | Business Days (09 - 17H) | |||
| Return Shipping6 | Free | N/A | Free | |
| All Parts and Labour | Excludes TPH, accessories, batteries | Excludes TPH, accessories, batteries | Excludes TPH, accessories, batteries7 | Excludes accessories, batteries7 |
| Recover Damage Affecting Normal Printer Function | N/A | N/A | Included | |
¹ For certified partner only.
² The Comprehensive Program availability may vary by region.
3 You can add any service within 30 days after the purchase of a printer from TSC Printronix Auto ID
4 Turnaround time is based upon the date of receipt. It may vary by region.
5 Technical phone support depends on the region and location.
6 Customers are responsible for shipping costs to our service centres or facilities.
7 Not including the labour of the assembly and disassembly.
Consult your local sales representative for pricing and service details before deciding on a service. After the consultation, simply inform your sales representative at the time of printer purchase, which is a hassle-free way to do things. As additional requests aren’t included in our Global Service Program, feel free to reach out to your local sales representative as well.
*Service availability depends on the region and location, please contact your local sales representative for more information.