Service Programs

Service Programs

Global Service Program with a Local Touch

Keep Your Operation Running at Peak Performance without Breaking Your Budget

TSC Printronix Auto ID’s Global Service Program enables users to protect their investments and ensures barcode printers are always in working condition. In this program three types of service are provided: On-Site Service and Return Parts to Depot. The Service Program is an extension, or enhancement, of the original factory warranty. With the same coverage, you can choose to extend the service based on the standard factory warranty with different time frame to protect your printers for more years. To have a top-to-bottom, inside-out preventative care of your investments, Comprehensive Warranty is the best choice.

One Program, Flexible Options

Our Global Service Program provides a set of pre-determined, fixed cost services and support throughout the years to keep printer in proper working condition by planning and budgeting all the service needs. We offer a full line-up contract duration of up to five years to enhance the protection. We recommend to choose and purchase the right service at the time the printer is purchased. This way, you can enjoy the selected service at value price.


Technical Support Buy Warranty Download Brochure


Service Offerings At-a-Glance


Service TypeFactory WarrantyOn-Site ServiceReturn Parts to Depot
Contract TypeIncluded FreeStandardExtended1Comprehensive1 & 2
Buy With Printer32Y1Y
Turnaround Time410~12 Business DaysNext Business Day7~10 Business Days
Technical Phone Support5Business Days    (09 - 17H)
Return Shipping6FreeN/AFree
All Parts and LabourExcludes TPH, accessories, batteriesExcludes TPH, accessories, batteriesExcludes TPH, accessories, batteries7Excludes accessories, batteries7
Recover Damage Affecting Normal Printer FunctionN/AN/AIncluded

¹ For certified partner only.
² The Comprehensive Program availability may vary by region.
3 You can add any service within 30 days after the purchase of a printer from TSC Printronix Auto ID
4 Turnaround time is based upon the date of receipt. It may vary by region.
5 Technical phone support depends on the region and location.
6 Customers are responsible for shipping costs to our service centres or facilities.
7 Not including the labour of the assembly and disassembly.



Consult your local sales representative for pricing and service details before deciding on a service. After the consultation, simply inform your sales representative at the time of printer purchase, which is a hassle-free way to do things. As additional requests aren’t included in our Global Service Program, feel free to reach out to your local sales representative as well.

*Service availability depends on the region and location, please contact your local sales representative for more information.