Question 1

What printer languages are supported by Alpha-40L RFID commands?

Accepted Answer

The Alpha-40L RFID commands are supported with TSPL and part of ZPL printer languages.

Question 2

Are all of the same T8000 and T6000e Field Kit Options available with the ODV-2D?

Accepted Answer

All of the same T8000 and T6000e 4-inch Field kit Options are available for use with the ODV-2D. A newly designed cutter option is required for use with the ODV-2D option.

Question 3

Are ink tanks refillable?

Accepted Answer

No, They are not, They are for one-time-use only.

Question 4

Are Security Certificates supported?

Accepted Answer

Security Certificates are supported as part of the T8000 Enterprise Security Suite. The process for loading security certificates is described in the T8000 Administrator’s Manual.

Question 5

Are the barcode dimension requirements for ODV-2D differ from ODV-1D?

Accepted Answer

Yes, the minimum X-Dimension supported for ODV-2D is 10-mils. As ODV-1D usually requires a shorter focal difference, and the ODV-1D specification supports down to 6.6-mils.

Question 6

Are TSC labels water-resistant?

Accepted Answer

Yes, TSC supports water-resistant labels - GHS compliant labels (IJP 600 series).

Question 7

Can I buy labels or a color ink tank from resources other than TSC?

Accepted Answer

As for the label, the TSC color inkjet IJP series labels are highly recommended, are certified, and can meet the constant influx of new market demands. The ink tank only can be purchased from TSC.

Question 8

Can I clone the printer's configuration/Firmware or label format to other printers via USB drive in one step?

Accepted Answer

Yes, you can clone the printer's configuration, firmware or upload label style to a USB flash drive and specify the file name inside. Please contact TSC service center for more information.

Question 9

Can I customize the logo on the main screen?

Accepted Answer

Custom Logo

Question 10

Can I do both direct and thermal transfer printing in TDM printers?

Accepted Answer

No. The TDM is a direct-thermal only printer.

Question 11

Can I do both direct and thermal transfer printing on Alpha-30L/40L printers?

Accepted Answer

No. The Alpha-30L/40L is a direct-thermal only printer.

Question 12

Can I do both direct and thermal transfer printing?

Accepted Answer

No. The M4L2 is a direct-thermal only printer.

Question 13

Can I easily manage the printer remotely over the network?

Accepted Answer

Yes, you can open the browser and enter the IP address of the printer to go to the “Internal Embedded Webpage” to manage the printer. The “Internal Embedded Webpage” is a web UI (user interface) designed for one-on-one remote printer configuration management, monitoring and troubleshooting.

Question 14

Can I print with labels that have black marks on the print side (black mark on the top side of the label)?

Accepted Answer

If you want to print with labels that have black marks on the print side, go to Sensor > Black Mark Location and then select Print Side. After finishing the setting, follow the steps described in the user manual to adjust the position of the top black mark sensor. Please refer to the PEX-2000 user manual for more information.

Black Marks

Question 15

Can I replace the media drive module?

Accepted Answer

Yes. The partner can easily access the media drive module by just opening the rear cover. You can choose to replace the whole module or only the belt. The replacement takes no more than 15 minutes.

Media Drive Module

Question 16

Can I rotate the printer's LCD display 180 degrees?

Accepted Answer

Yes, users are allowed to rotate the printer's display. The display can be set to 0 degrees (standard) or 180 degrees using the printer's setup menu. To change the direction of the display, go to Menu > Advance > LCD Invert and then select Yes or No based on how you are going to use the printer.Yes, users are allowed to rotate the printer's display. The display can be set to 0 degrees (standard) or 180 degrees using the printer's setup menu. To change the direction of the display, go to Menu > Advance > LCD Invert and then select Yes or No based on how you are going to use the printer.

Question 17

Can I run both Ethernet and Wi-Fi?

Accepted Answer

The Wi-Fi printer can be configured for either Ethernet or Wi-Fi operation, but not both simultaneously. If an Ethernet cable is plugged in and connected with a host system, the Ethernet interface is active. In all other cases, the Wi-Fi is active.

Question 18

Can I swap the printhead directly?

Accepted Answer

The printheads are interchangeable for all the available resolutions listed below. The printer can automatically detect the printhead change.

• 4-inch model: 203, 300 and 600 dpi
• 6-inch model: 203 and 300 dpi

Question 19

Can I swap the printhead on the T4000 from 203 dpi to 300 dpi?

Accepted Answer

The printheads are interchangeable.

Question 20

Can I swap the printhead on the T800 from 203 dpi to 300 dpi?

Accepted Answer

The printheads are interchangeable.

Question 21

Can I swap the printhead on the T8000 from 203 dpi to 300 dpi?

Accepted Answer

Yes, the printheads are user replaceable and will automatically detect and accept when a user has changed from a 203 to a 300 dpi or vice-versa.

Question 22

Can I upgrade a standard (non-RFID) Alpha-40L to RFID?

Accepted Answer

No, it is a factory installed feature only.

Question 23

Can I upgrade a standard (non-RFID) T6000e to RFID?

Accepted Answer

It is possible to upgrade the T6000e 4in standard printer but with the internal antenna only and with limited backup and overstrike.

Question 24

Can I upgrade my non-RFID T800 printer with RFID in the field?

Accepted Answer

It is a factory only option.

Question 25

Can I upgrade my printer with W-Fi or Bluetooth in the field?

Accepted Answer

Yes! the W-Fi and Bluetooth options can be installed as field kits.

Question 26

Can I upgrade my printer with W-Fi, GPIO and Parallel interface options in the field?

Accepted Answer

Yes! They can be installed as field kits.

Question 27

Can the ODV-2D be sold as a kit that can be added to an existing installation?

Accepted Answer

Yes, the ODV-2D is available as a field kit and can be added to any 4-inch T8000 and T6000e printer. Only ODV-2D Certified Partners can purchase and install an ODV-2D field kit.

Question 28

Can the ODV-2D work with 1D and 2D barcodes?

Accepted Answer

Yes, the ODV-2D can handle both 1D and 2D barcodes in any orientation, including picket fence and ladder barcodes. Some 2D barcodes may not be available at launch.

Question 29

Can the printhead and platen roller be replaced by the end user on the Alpha-30L/40L?

Accepted Answer

No. Please return the Alpha-30L/Alpha-40L unit to the reseller and our team of experts will make these replacements for you.

Question 30

Can the printhead and platen roller be replaced by the end user on the M4L2?

Accepted Answer

No. Please return the M4L2 unit to the depot, and our team of experts will make these replacements for you.

Question 31

Can the printhead and platen roller be replaced by the end user on the TDM Series mobile printers?

Accepted Answer

No. Please return the TDM unit to the reseller and our team of experts will make these replacements for you.

Question 32

Do I need a tool to replace the printhead on the T4000?

Accepted Answer

Yes, you need a screwdriver – the printhead is retained in place by a single screw. The screw is very accessible and easily removed.

Question 33

Do I need a tool to replace the printhead on the T6000e?

Accepted Answer

No, the printhead replacement is a simple process that requires no tools.

Question 34

Do I need a tool to replace the printhead on the T8000?

Accepted Answer

No tools are required.

Question 35

Do I need a tool to replace the printhead on the T800?

Accepted Answer

You need a #1 Philips screwdriver to remove the printhead.

Question 36

Does Printronix Auto ID offer consumables for the T800?

Accepted Answer

Printronix Auto ID has a complete printer supplies offering designed to work optimally with the T800.

Question 37

Does Printronix Auto ID offer labels and ribbons for the T8000 Series?

Accepted Answer

Yes, the same labels and ribbons used on the T5000r ES Series printer are supported on the T8000.

Question 38

Does Printronix Auto ID offer supplies for the T4000?

Accepted Answer

Printronix Auto ID has a complete printer supplies offering designed to work optimally with the T4000.

Question 39

Does Printronix Auto ID offer supplies for the T6000e?

Accepted Answer

We carry a complete printer supplies offering designed to work optimally with the T6000e.

Question 40

Does RFID affect the battery life?

Accepted Answer

The encoding process has minimal impact on the battery life.

Question 41

Does the Alpha-40L require a black mark for the RFID labels?

Accepted Answer

No, a black mark is not required.

Question 42

Does the Alpha-40L RFID printer check that the correct data is encoded in the RFID inlay? How to check whether the RFID read and write data is correct?

Accepted Answer

As part of the encoding process the Alpha-40L RFID printer automatically verifies that the data is successfully written to the inlay. If an encoding error is detected, the label will be overstruck and a new label encoded. Other error handling modes are also available via the LCD menu. The Alpha-40L RFID printer has auto-detect feature, each failed label prints with the overstrike pattern, and you can select the error handling mode for RFID failures via printer LCD menu.

Question 43

Does the Alpha-40L RFID printer work with gap RFID labels?

Accepted Answer

Yes, the Alpha-40L can work with gap RFID labels.

Question 44

Does the Alpha-40L RFID support HF RFID labels?

Accepted Answer

The Alpha-40L RFID only supports UHF EPCglobal Gen2 (ISO18000-63) RFID labels and tags.

Question 45

Does the M4L2 mobile thermalprinter have Enterprise Level Wi-Fi security protocol and certification?

Accepted Answer

Yes…the M4L2 is certified for Wi-Fi 802.11 a/b/g/n, WEP, WPA, and WPA2, as well as Bluetooth V2.1, Class 2. Please check the product brochure for complete information.

Question 46

Does the ODV-2D work at the same throughput speeds as the T8000 and T6000e?

Accepted Answer

No, the throughput speeds of the ODV-2D are highly dependent upon the setup and validation procedure options that are selected by the operator. In addition, label formats that have numerous barcodes with large data validation requirements will impact throughput speeds. However, the simplicity of setup, and operation of the ODV-2D provides significant advantages in the majority of applications. As a result, throughput speeds have not been an issue with initial installations. The Printronix Auto ID VAR partner is capable of evaluating your application to ensure that throughput speeds are optimized to meet your requirements.

Question 47

Does the PEX-2000 series support micro labels?

Accepted Answer

Yes. You can use the front gap sensor to calibrate the micro label. The printer's default gap media sensor setting is on the label holder cover (rear side of the printer), with the green media sensor LED. If you want to use the front gap sensor, go to Sensor > Gap Location and then select Front. You can refer to the PEX-2000 user manual for more information.

Question 48

Does the PEX-2000 series support thick RFID labels/tags?

Accepted Answer

Yes. To install the thick media (0.9 mm - 1.2 mm), use a tool to lift up the front gap media sensor to facilitate the media installation.

RFID

Question 49

Does the T4000 support HF RFID labels?

Accepted Answer

The T4000 only supports UHF Gen2 (ISO18000-6C) RFID labels and tags.

Question 50

Does the T6000e ODV-2D verify or validate barcodes?

Accepted Answer

The ODV-2D both verifies and validates barcodes as they are printed. The data printed on the label is validated to match the data sent from the host. The barcode is verified to comply with ISO standards.

Question 51

Does the T6000e support HF RFID labels?

Accepted Answer

The T6000e only supports UHF EPCglobal Gen2 (ISO18000-63) RFID labels and tags.

Question 52

Does the T8000 ODV-2D verify or validate barcodes?

Accepted Answer

The ODV-2D both verifies and validates barcodes as they are printed. The data printed on the label is validated to match the data sent from the host. The barcode is verified to comply with ISO standards.

Question 53

Does the T8000 Wi-Fi support the latest security protocols?

Accepted Answer

The T8000 offers a full security suite including WEP 40/128bit, WPA Personal (TKIP) and WPA2 Personal (AES/CCMP). The Wi-Fi option also supports several Enterprise level authentication protocols, including EAP-PEAP, EAP-TTLS, PEAPv0/MS-CHAPv2, EAP-TLS) to ensure a secure enterprise environment.

Question 54

Does TSC provide label design software which can generate bar code or text for CPX4 Series?

Accepted Answer

Yes, TSC provides the built-in software (BarTender UltraLite) which can generate the bar code, text or edit any label format.

Question 55

How can I buy the Alpha-30L/40L printer?

Accepted Answer

To purchase a Alpha-30L/40L printer, buyers can contact their local TSC reseller, or contact us through our website.

Question 56

How can I buy the TDM printer?

Accepted Answer

To purchase a TDM printer, buyers can contact their local TSC reseller, or contact us through our website.

Question 57

How can I change the language on TSC Console?

Accepted Answer

TSC Console → Advanced → Preference → Language

Question 58

How can I clean the glue residue for linerless printer?

Accepted Answer

Please see the How-to Video.

Question 59

How can I get the linerless cleaning kit?

Accepted Answer

Please contact our regional sales representatives.

Question 60

How do I access the real-time clock?

Accepted Answer

The Wi-Fi option card includes a real-time clock to support time-restricted certificates. In addition, it can also be used for printing time stamps on date coded labels.

Question 61

How do I adjust for the best print quality?

Accepted Answer

A Print Quality Wizard under the Wizard Control Panel menu describes in detail how to obtain the best print quality.

Question 62

How do I adjust my printing speed and density by TSC Console?

Accepted Answer

Select the printer → Function → Printer Configuration → Get
Adjust the value of Speed and Density then press Set to finish setup.

Question 63

How do I adjust reference point by Diagnostic Tool?

Accepted Answer

Adjust reference point by Diagnostic Tool. Please refer to HERE.

Question 64

How do I calibrate media by Diagnostic Tool?

Accepted Answer

Please refer to HERE.

SEARCH FREQUENTLY ASKED QUESTIONS

Sold more than 7.9 million printers worldwide.

Products

Solutions

Services

Support Downloads

Partners

Company