Repair Centre Network
Repair Centre Network
Local support. Faster turnaround. Certified expertise.
At TSC Auto ID, our commitment to customer support goes beyond providing reliable printing and mobile computing solutions.
Across EMEA, our network of certified Repair Centres provides customers and partners with access to professional, local support, helping to minimise downtime and ensure equipment is repaired to TSC standards.
Our Repair Centres provide factory and extended warranty repairs, use genuine TSC spare parts and are supported by trained, certified engineers.
Spain Repair Centre (TSC & Bluebird products)
Coverage Spain & Portugal
Services
- Factory and Extended warranty repairs
- Free collection & delivery services upon request
- Guarantee that they always use original TSC spare parts
- Local language support (English/Spanish)
Additional information Spain, TSC’s first repair centre remains one of our most experienced centres, offering fast turnaround and strong customer communication and satisfaction.
United Kingdom Repair Centre (TSC, Printronix & Bluebird products)
Coverage England, Wales, Northern Ireland & Scotland
Services
- Factory and Extended warranty repairs
- Free collection & delivery services upon request
- Guarantee that they always use original TSC spare parts
- Local language support (English)
Additional information UK centre is known for its efficiency and excellent customer service, ensuring minimal downtime for end‑users.
United Arab Emirates Repair Centre (TSC products)
Coverage Dubai, Oman & Qatar
Services
- Factory and Extended warranty repairs
- Free collection & delivery services upon request
- Guarantee that they always use original TSC spare parts
- Local language support (English/Arabic)
Additional information UAE meets market demands by providing quick and efficient service
Egypt Repair Centre (TSC products)
Coverage Mainland Egypt
Services
- Factory and Extended warranty repairs
- Free delivery services for desktop and mobile devices upon request
- Guarantee that they always use original TSC spare parts
- Local language support (English/Arabic)
Additional information Egypt, TSC’s only Hybrid repair centre, meets customer demands every day and offers in addition, local visits for RMA repairs as well as end-user based on-site service as an option.
Saudi Arabia Repair Centre (TSC products)
Coverage Mainland Kingdom Saudi Arabia
Services
- Factory and Extended warranty repairs
- Accepts walk in RMA cases. Deliveries or collections at customers expense
- Guarantee that they always use original TSC spare parts
- Local language support (English/Arabic)
Additional information Arabia, provides rapid responses, taking service levels to a high standard.
Poland Repair Centre (TSC & Bluebird products)
Coverage Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia & Slovenia
Services
- Factory and Extended warranty repairs
- Free collection & delivery services upon request
- Guarantee that they always use original TSC spare parts
- Local language support (English/Polish)
Additional information Poland, Very experienced and organized, thus providing excellent customer service. Has a particular advantage in that they offer an RMA user portal and cover all countries mentioned above.
South Africa Repair Centre (TSC, Printronix & Bluebird products)
Coverage South Africa & selected Sub‑Saharan African countries
Branches Cape Town & Johannesburg
Services
- Factory and Extended warranty repairs
- Free collection & delivery services upon request
- Guarantee that they always use original TSC spare parts
- Local language support (English/Afrikaans)
Additional information S. Africa, our newest Repair Centre is already proving to be a major asset for the region. With two fully equipped branches and trained engineers; customers benefit from strong logistics coverage across South Africa. Although newly launched, the South African centre is fully certified and ready to support both end‑users and partners with high‑quality service.
How the Repair Process Works
To help ensure smooth handling and fast turnaround, partners and end-users should follow the RMA process below.
1. Contact your supplier
End-users should initially report equipment issues to their supplier. The supplier will coordinate with TSC and direct the customer to the appropriate Repair Centre.
Where a Repair Centre offers an online portal, end-users may be able to contact the centre directly.
2. Obtain RMA approval
Equipment should only be shipped or collected once the Repair Centre has issued an RMA number.
3. Prepare your equipment
Before sending equipment for repair:
- Package the printer securely and protect it during transport.
- Clearly display the RMA number on the outside of the box.
- Include the media being used by the end-user inside the box, but do not install it in the printer.
4. Arrange shipping or collection
Free collection and delivery: Spain, UK, Poland and South Africa
Free return service: UAE, Egypt and Saudi Arabia
All centres use genuine TSC parts and are fully certified, helping us provide consistent service quality across the region.
Need Support?
If you need help identifying the appropriate Repair Centre or have questions about regional coverage, please contact your TSC representative.